This Product Privacy Policy applies to your use of the Upsales Service (the “Service”) as a customer of Upsales (Upsales Nordic AB). This Product Privacy Policy applies to the data Upsales processes on behalf of our customers (Customer Data) in our capacity as a processor. This Product Privacy Policy does not apply to any information or data collected by Upsales as a controller for other purposes, such as information collected on our websites or through other channels for marketing purposes.


Upsales processes Customer Data under the direction of our Customers, and has no direct control or ownership of the personal data we process. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data to Upsales for processing purposes. Terms not otherwise defined herein shall have the meaning as set forth in the Upsales General Terms and Conditions (the ‘Terms’). In the event of a conflict between this Product Privacy Policy and the General Terms and Conditions, the terms of the General Terms and Conditions will control.


1. Upsales Product Specific Privacy Disclosures


Google Integrations

If you choose to integrate your Gmail or any other G Suite application with the Subscription Service you may use the following integrations and allow Upsales access to your Google user data:


(1) Gmail Integration

By using the ‘Gmail Integration’ with the Subscription Service you will grant the Subscription Service access to information associated with your account, including contacts, emails, calendar, distribution lists, and subject lines. The Subscription Service will store replies, outgoing mail, email headers, subject line, distribution lists, aliases, time sent, and Email bodies. Your email may contain sensitive information, such as names of your contacts, your private communications, or financial. You understand that the correspondences you track will be visible to other users on your Subscription team.


Additional Limits on Use of Your Google user Data:

Notwithstanding anything else in this Product Privacy Policy, if you provide Upsales with access to your Gmail data using the Gmail Integration, our use of that data will be subject to these additional restrictions:

- We will only use access to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and to enhance the email experience for productivity purposes.

- We will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

- Upsales will not use this Gmail data for serving advertisements.

- Upsales will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for Upsales’s internal operations when the data have been aggregated and anonymized.

(2) Google Calendar Integration

The Subscription Service will have access to both your Google Calendar and any other calendar you access via Google in order to power our Meetings tool, and allow you to associate events with contacts in the CRM. The Subscription Service will have the ability to: create or change your calendars, and update individual calendar events.

(3) Google Drive Integration

As part of connecting your Google Drive, the Subscription Service will be able to: see your files, upload and download your files, and store file contents and titles.

Outlook app

When using the Outlook app, Upsales will access information associated with your Upsales account. This information includes contacts, emails, calendar, distribution lists, subject lines and URLs of tracked links from your email if you use the email tracking functionality.

The subscription service will scan the content of your emails to identify which emails you have elected to track in order to make sure that no duplicates on tracked emails in Upsales are created.

The Subscription Service will store; replies, outgoing mail, email headers, subject line, distribution lists, aliases, time sent, and message bodies. Correspondences you track will be visible to other Users on your subscription.