Sub-processors
The third parties Upsales engages to process personal data on behalf of our customers, as referred to in Appendix 1 (Data Processing Agreement) § 5 of our Terms of Service.
The first group applies to every customer. The second applies only if you switch the relevant feature on — if you do not use a feature, its sub-processors never receive your data.
Used for all customers
Sub-processor | Purpose | Location |
|---|---|---|
Amazon Web Services (Amazon Web Services EMEA SARL) | Disaster recovery environment and supporting workloads | Sweden, Germany |
SendGrid (Twilio Inc.) | Delivery of system email to users, and outgoing email for the few accounts not yet moved to our own mail infrastructure | US |
Pusher (Pusher Ltd) | In-app and mobile push notifications | US |
SMS-Teknik (SMS Teknik Sverige AB) | SMS delivery: two-factor authentication codes, and e-signing invitations and reminders | Sweden |
Zendesk (Zendesk, Inc.) | Customer support ticketing and in-app support chat | EU |
Used only when the relevant feature is enabled
AI Notetaker
Sub-processor | Purpose | Location |
|---|---|---|
Recall.ai (Hyperdoc Inc.) | joins the meeting and records it | EU |
Speechmatics (Cantab Research Ltd) | transcribes the recording | UK |
ElevenLabs (ElevenLabs, Inc.) | post-meeting voice agent | US |
AI features
Sub-processor | Purpose | Location |
|---|---|---|
Anthropic (Anthropic, PBC) | processing of CRM data, conversations and transcripts | US |
OpenAI (OpenAI, LLC) | processing of CRM data, conversations and transcripts | US |
Mistral AI (Mistral AI SAS) | EU-only alternative | France |
Nebius (Nebius B.V.) | EU-only alternative | Netherlands, Finland |
Prospecting Agent
Sub-processor | Purpose | Location |
|---|---|---|
Apollo.io (Apollo.io, Inc.) | contact and company enrichment | US |
Hunter.io | finding and verifying email addresses | Belgium |
Airscale | profile and email enrichment | France |
Exa (Exa Labs, Inc.) | web search and signal detection | US |
Scraping Agent
Sub-processor | Purpose | Location |
|---|---|---|
ScrapingBee | collecting information from websites | France, US |
E-signing
Sub-processor | Purpose | Location |
|---|---|---|
Scrive (Scrive AB) | signature workflow and signed documents | EU/EEA |
Telephony
Sub-processor | Purpose | Location |
|---|---|---|
Team8 (Team Mate Communication AB) | calling from the CRM and call statistics | Sweden |
Eniro | reverse lookup of caller phone numbers | Sweden |
Email and landing page editor
Sub-processor | Purpose | Location |
|---|---|---|
Unlayer | rendering templates | US |
Customer data is stored in Sweden, in a data centre operated by GlobalConnect, which provides the facility, power and network connectivity and has no access to the data. Customers who require it can have AI features processed entirely within the EU; contact us to enable this.
Good to know
Transfers outside the EU/EEA
Where a sub-processor is located outside the EU/EEA, we rely on the EU–US Data Privacy Framework or on the European Commission's Standard Contractual Clauses, with supplementary measures where required.
Contracts
We require a written data processing agreement meeting the requirements of Article 28(3) GDPR with each sub-processor, and each is subject to our supplier security review before use.
Integrations you connect yourself
Services you connect to Upsales — such as Google, Microsoft, Slack, Zoom, Teams or LinkedIn — are not sub-processors. You instruct those transfers directly, under your own agreement with the provider. The same applies where you use your own account or API key with a provider listed above.
Changes to this list
We notify customers before adding or replacing a sub-processor. You may object within 30 days of notification, in accordance with Appendix 1 § 5 of the Terms of Service.
Questions
Write to privacy@upsales.com.
Last updated 2026-11-09.